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Accessibility Statement

This Accessibility Statement applies to the website https://www.mela.fi and has been created for the purpose of publishing the website on 26 September 2019. The accessibility of the website has been verified to conform with Web Content Accessibility Guidelines (WCAG) 2.1 Level AA requirements by an external communications accessibility services company. The service provider has involved both electronic communications professionals and various accessibility experts in the testing.

Website accessibility status

This website conforms with critical A & AA requirements to the extent required for handling the benefit-related issues of our customers.

We work continuously to improve accessibility

The launch of the new website coincided with the introduction of the EU Accessibility Directive. Material required for handling the pension- and benefit-related issues of our customers that is published after the launch of the website, such as forms, will be accessible. Support material that has been taken from the old website may not be fully accessible. We monitor the feedback we receive and work continuously to improve the accessibility of the website.

Non-accessible content of the website

Support and additional material that has been taken from the old website, such as brochures, statistical information and annual reports, may not be fully accessible for screen readers, for example. Brochures are in the process of being made accessible. Material published after the launch of the new website is for the most part accessible.

The website allows users to log on to various online services, such as Mela’s e-services and farmer’s holiday services. These services are not yet fully accessible. As these applications are updated, they will be made accessible.

Did you encounter any accessibility shortcomings in our digital services? Tell us and we will do our best to remedy the situation

In order to improve the usability and accessibility of our website, we invite your feedback and improvement suggestions. If you encounter any shortcomings in our website, please tell us using the feedback form. It will take no longer than 14 days to respond to your feedback in accordance with official guidelines. If you are not satisfied with the response you receive, or if you do not receive any response within 14 days, you may notify the supervisory authority.

Supervisory authority

The implementation of accessibility requirements is supervised by the Regional State Administrative Agency.

We offer support to users for whom our services are not accessible

If any material that you need is not accessible for you, let us know and we will try to make it accessible as soon as possible viestinta (at) mela.fi.

Contact us

Customer service +358 29 435 2650
Switchboard  +358 29 435 11

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