Act on behalf on another person
In Mela’s e-Service, you can handle matters on behalf of another person.
You need a Finnish personal identity code to use Mela’s e-Services on behalf of another person.
To submit a mandate request and obtain authorisation to act on behalf of another person in e-services, you must have:
- Finnish personal identity code
- Finnish means of electronic identification, such as online banking credentials, a mobile certificate, a certificate card or eIDAS identification
You can handle MYEL and MATA benefit matters, as well as MYEL and MATA insurance matters, on behalf of another person.
The MYEL insurance is a pension insurance. The MATA insurance is Mela’s occupational accident and occupational disease insurance.
Acting on behalf of a minor
If you are the guardian of a child under the age of 18, you do not need a separate Suomi.fi authorisation.
Acting on behalf of an adult
If you are acting on behalf of an adult, you will need a Suomi.fi authorisation. You can request authorisation from the person you want to represent. Alternatively, the person can authorise you to act on their behalf.
There are two types of authorisations for acting on behalf of an adult:
- Handling MYEL and MATA benefit matters
- Handling MYEL and MATA insurance matters
The authorisation may be granted only for the handling of benefit or insurance matters or for both.
However, these authorisations do not allow you to deal with matters relating to insurance premiums or the recovery of benefits on behalf of another person.
Go to Suomi.fi Authorisations.
How to use Mela’s e-Services
- Log in to the e-Services using your online banking credentials or mobile certificate.
- Select Act on behalf on another person. You find the link at the top of the e-Services site.
- Select the person on whose behalf you wish to act.
- When you have finished acting on behalf of another person, select “Stop acting on behalf of another person”.
What benefit matters can I handle on behalf of another person?
This authorisation allows you to manage matters relating to MYEL and MATA benefits, including:
- applying for a pension, submitting an accident report, providing additional supporting information and lodging an appeal against a decision.
- viewing benefit-related information, which may include health data as well as information relating to employment history and benefit payments.
- updating the authorising person’s bank account details and contact details when submitting a benefit application
- updating the authorising person’s contact details by sending a customer message
- submitting a residence notification for a beneficiary living abroad
- sending a customer message on behalf of the person who granted the authorisation and receiving a response
What insurance matters can I manage on behalf of another person?
With this authorisation, you can manage matters relating to MYEL and MATA insurance, including
- applying for insurance cover, providing additional information, notifying Mela of changes, and appealing against a decision
- viewing insurance-related information, which may include health data
- updating the contact details of the person who granted the authorisation when submitting an insurance application
- updating the authorising person’s contact details by sending a customer message
- sending a customer message concerning insurance matters on behalf of the person who granted the authorisation and receiving a response
With this authorisation, you cannot update or change bank account details.
Do you need help?
Read more about Suomi.fi authorisations
If you need assistance with Suomi.fi authorisations, contact the Advisory service on Suomi.fi services.
If you have any difficulties acting on behalf of another person, please contact our customer service on 029 435 2650.
